Shipping & Returns
Knot & Home will ship orders within 3-7 business days. Shipping can take anywhere from 2-7 business days after order has shipped but is not guaranteed. Please use your tracking number for details. We currently do not ship internationally but hope to in the near future.
For your convenience, Knot & Home will deliver free to your home or business within 20 miles from La Palma, California for purchases over $25. Please select Local Delivery from the shipping options at checkout.
RETURNS & EXCHANGES
- As a small business, we value your business and want you to be completely satisfied with your purchase. If you are unhappy for any reason, we'll gladly accept the exchange or return of any unused items within 14 business days. Items should be in the original condition, unused, with tags attached. Shipping fees incurred to send back to us is the responsibility of the customer. Once the item is received, we will submit a refund for the cost of the product or ship at no extra cost the products for the exchange.
HOW TO RETURN FOR CREDIT OR REFUND
Email us with your order number at firstname.lastname@example.org in order to receive approval to mail the item back along with the address to ship the item. Please send the item along with your NAME, EMAIL and ORDER NUMBER to the address provided. If you have requested an exchange, please allow 3-5 business days to send out the replacement item.
If you have received a product with a defect or that has been damaged during shipment, we will happily replace it or refund the price as long as the item is returned within 10 business days.